Terms of service

Welcome to The Lab South Africa. By accessing or using our website, you agree to be bound by these terms and conditions, which are governed by South African law.

1. Compliance with Law

We are committed to complying with the Consumer Protection Act, 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (ECTA). Our policies are designed to protect your rights as a consumer.

2. Definitions

"Customer" means any individual who purchases goods from the website.
"Goods" means the products offered for sale on the website.
"Website" means the online platform operated by The Lab South Africa.

3. Orders & Availability

All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

Pre-orders & Out-of-Stock Items: If an item is unavailable, you will be notified and given the option to wait, choose an alternative, or receive a refund.

4. Pricing & Payment

All prices listed on the website are in South African Rand (ZAR) and include VAT (where applicable).
We reserve the right to update prices at any time without prior notice.
Payment must be made in full before goods are dispatched.
We accept payment methods displayed at checkout (including credit/debit cards, EFT, and other secure payment gateways).

5. Delivery & Shipping

Delivery times and costs vary depending on your delivery address and shipping method selected.
We aim to deliver within estimated timeframes, but delays may occur due to factors beyond our control.
Risk of loss passes to you once the goods are delivered to the address provided.
International Orders: We do not allow for International orders at present, but are working on a solution to facilitate this in the future.

6. Returns & Refunds

We want you to be happy with your purchase. Our returns policy is as follows:

Customers may return goods within 7 days of delivery if the product is defective, damaged, or if you are unhappy with your purchase.
To initiate a return, please email info@thelab.care
Refunds will be issued once the returned goods are received and inspected. Refunds are processed back to the original payment method within 7–10 working days.
Unless goods are defective or incorrect, return shipping costs are the responsibility of the customer.

7. Intellectual Property

All content on our website, including text, images, designs, logos, and trademarks, is the property of TSF Group Ltd. and is protected by international copyright laws. You may not reproduce, distribute, or otherwise use any content without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, TSF Group Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

Product Disclaimer: Our cleaning and care products are designed for specific use cases. Please follow instructions carefully. We are not liable for misuse or damage caused by failure to follow guidelines.

9. Privacy & Data Protection

We respect your privacy. Personal information collected through our website will only be used in accordance with our Privacy Policy.

Customers’ payment details are handled securely through third-party payment providers. We do not store credit card information.

10. Changes to Terms

We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review them regularly.

11. Governing Law & Jurisdiction

These terms and conditions are governed by the laws of the Republic of Mauritius. Any disputes arising from these terms will be resolved in South African courts.