Question 1

What is The Lab?

Accepted Answer

The Lab (formerly Sneaker LAB) is a range of premium, eco-conscious cleaning and care products for sneakers, apparel, hats, and denim. We focus on high-performance formulas that protect your items while being mindful of the environment.

Question 2

Where can I buy The Lab products?

Accepted Answer

You can purchase directly from our website or at select retail partners. Check our Store Locator for a full list.

Question 3

Are The Lab products safe for all materials?

Accepted Answer

Yes, our formulas are designed to be safe for most fabrics and materials, but always check the product instructions before use on delicate or specialty items.

Question 4

Are The Lab products environmentally friendly?

Accepted Answer

Yes, our packaging uses recycled materials, and our formulas are biodegradable wherever possible, without compromising cleaning performance.

Question 5

What makes The Lab different from other shoe care products?

Accepted Answer

At The Lab, we're about the Future of Fashion Care. Our products are environmentally friendly and biodegradable, and our packaging is recyclable. We are one of the only sneaker care brands to be Green Tag certified (Global Green Tag is the most trusted, globally recognized eco-label). Our products are made from biotechnology solutions (rather than harsh chemicals) that clean and protect your sneakers at a microscopic level for up to 3 days after application. Giving back is also important to us, which is why we partner with green initiatives and community projects across the world.

Question 6

How many pairs of shoes does each bottle clean?

Accepted Answer

This largely depends on just how dirty the sneakers are and if they had been treated with a bottle of our Sneaker Protector first. On average one bottle of Sneaker Cleaner (50ml/1.7 Fl oz) will provide 250 sprays. We suggest 5-10 sprays per sneaker, per cleaning.

Question 7

Which products do I use on which material/fabric?

Accepted Answer

The Lab's Leather Care and Leather Wipes can only be used on leather. The rest of our products are safe to use on most materials including canvas, nubuck, mesh, suede and leather. While we've successfully tested our Sneaker Wipes, Sneaker Cleaner, Sneaker Protector and Odor Protector on dozens of materials, we suggest you do a spot test on a small part of the sneaker before use.

Question 8

What order do I use The Lab products in?

Accepted Answer

Keep your new sneakers fresh by applying Sneaker Protector and/or Leather Care to protect them. The formula helps to protect and strengthen the material, prevent stains and makes cleaning them in the future a lot easier. To give older or dirty sneakers a bit of love, start with Sneaker Cleaner and finish with our Sneaker Protector and Odor Protector. Use our Sneaker Wipes and Leather Wipes to keep your sneakers clean and protected respectively while you're on the go.

Question 9

Can I use The Lab products on new sneakers?

Accepted Answer

Absolutely! We recommend using Sneaker Protector on new sneakers to keep them looking fresh and stain-free. Leather Care will do the same for leather sneakers.

Question 10

How do I use The Lab's sneaker cleaner?

Accepted Answer

Give each sneaker 5-10 sprays, depending on how dirty they are, and let the solution set for at least 2 minutes. Dip our Premium Brush in a bowl of clean water and brush until the solution foams. (NB. Do not use water on suede). After brushing, wipe your sneakers down with our super-absorbent Microfiber Towel to remove any excess solution and/or dirt.

Question 11

How do I use The Lab's sneaker protector and/or leather care?

Accepted Answer

Protect your sneakers from light stains by creating an invisible dirt-repelling barrier with The Lab Sneaker Protector. To apply, hold the bottle about 15cm/6in away from your sneakers and spray 5-10 times to cover the entire sneaker. For leather sneakers, apply a small amount of Leather Care to our Microfiber Towel and rub it into your sneakers in a circular motion. This will moisturise and protect the leather to prolong the life of your sneakers.

Question 12

How do I use odor protector?

Accepted Answer

The Lab Odor Protector works best when used at the end of the day and when sneakers are left to air overnight. This gives the odor-eliminating bacteria time to really work. Spray the insole and inside of each sneaker several times and leave to dry for at least 15 minutes.

Question 13

What are the sneaker wipes and leather wipes for?

Accepted Answer

The convenient wipes were designed to keep your sneakers looking fresh on-the-go between full cleans. Our Sneaker Wipes and Leather Wipes contain the same solutions found in our Sneaker Cleaner and Leather Care respectively. Use the Sneaker Wipes to clean on-the-go and use the Leather Wipes to quickly treat your leather sneakers to protect and nourish them.

Question 14

Why do I need your microfiber towel?

Accepted Answer

The Lab's Microfiber Towels were designed specifically for sneaker care. The fibers on the towel are 20% finer than human hair, making them incredibly soft and absorbent so you can gently clean dirt and dust off any material (including leather) while drying heavily saturated or damp sneakers.

Question 15

How often should I clean my denim?

Accepted Answer

To maintain color and fit, we recommend spot cleaning rather than frequent full washes. Wash only when necessary.

Question 16

Will The Lab products affect denim color?

Accepted Answer

No, our formulas are color-safe and designed to preserve original denim tones. However, Denim colours depend on colour fasteneres used and there will be colour bleed with most Denim manufactures when in contact with any liquid. We recommend spot cleans with our Denim Refresh Wipes and Denim Refresh. When your Denim's are needing a more extensive celan, our Denim Wash can used when handwashing.

Question 17

How do I clean my hats without defomring them?

Accepted Answer

Use our hat wipes or cleaning solution with a soft brush. Gently clean the surface, then air dry on a hat stand or rolled towel to maintain shape.

Question 18

Will The Lab products remove sweat stains?

Accepted Answer

Yes, our formulas target sweat, oils, and odors, keeping your hats fresh and looking new.

Question 19

Can The Lab clean all clothing fabrics?

Accepted Answer

Our apparel care range works on cotton, polyester, blends, and most washable fabrics.

Question 20

Do The Lab products remove sweat and odor?

Accepted Answer

Yes, our apparel care formulas are designed to neutralize odor and remove light stains without harsh chemicals.

Question 21

Are The Lab products safe for gym or technical fabrics?

Accepted Answer

Yes, our gentle formulas protect performance fabrics and help maintain breathability and stretch.